Enjoy247 Privacy Policy – Your data is safe with us

Enjoy247 only collects the data necessary to operate the platform properly and provide you with a safe service. No unnecessary information is requested.

Information you provide directly:

• Full name and date of birth — collected at registration.
• Mobile number — for communication and OTP verification.
• Password — stored in encrypted form; even we cannot view it directly.
• KYC documents – a photo of your National ID or passport, used solely for verification purposes.
• Payment details — bKash/Nagad/Rocket numbers, kept for transaction records.
• Support chat history — a record of issues raised and resolved.

Automatically Collected Data:

• IP address and device type — collected for security verification.
• Browser and operating system information.
• Your usage patterns on the platform — which pages you visited, how long you stayed, and what you clicked.
• At the time of login and logout.
• Game and betting history — retained for account security and dispute resolution.
• Cookie & session data.

Enjoy247 collects data for clear, specific reasons. Every piece of information serves a defined purpose, and those purposes are explained here.

Collected data is used solely for the purposes listed below. It is never used for anything beyond that.

• Account management: Registration, login, password recovery, and KYC verification.
• Payment processing: Processing deposits and withdrawals and maintaining transaction records.
• Service Improvement: Understanding which features are used most helps us make the platform simpler and more intuitive.
• Security Verification: Detecting and blocking unusual activity originating from the same account.
• Legal Obligations: Anti-money laundering compliance and meeting regulatory requirements.
• Personalised experience: Showing recommendations based on your preferred games or betting markets.
• Contact: Notifying you of important account updates or promotional offers (you can opt out of this at any time).
• Dispute resolution: Any complaints or disputes will be resolved fairly and impartially on the basis of the available information.

Enjoy247 never sells user data. However, limited information may be shared with trusted partners in certain specific circumstances.

• Payment processors: Information necessary to process transactions is shared with bKash, Nagad, and Rocket. Each of these services operates under its own privacy policy.
• Game provider: Only the minimum necessary data is shared with game providers such as Evolution Gaming and Pragmatic Play for the purpose of operating their games.
• KYC verification services: Approved third-party services may be used for identity verification, but your documents are not stored with them.
• Law enforcement agencies: enjoy247 is legally required to provide information when ordered by a court or upon receipt of a valid legal request.
• Analytics services: Anonymous data is used to measure platform performance — no personal identity is attached.

Enjoy247 uses cookies. These are small files stored in your browser that help ensure the platform functions correctly and remains secure.

You can disable cookies entirely through your browser settings, though doing so may cause some features to stop working properly.

Enjoy247 does not retain data longer than necessary. Retention periods are defined according to each data type.

• Account information: For as long as your account is active, and for up to 5 years after closure (for legal compliance).
• KYC documents: Retained for up to 5 years after verification, then automatically deleted.
• Transaction records: Retained for 5 to 7 years in accordance with financial regulations.
• Game History: Retained for 2 years after account closure, then permanently deleted.
• Support conversations: Up to 1 year after account closure.
• Cookie data: Session cookies are deleted when the browser is closed. Persistent cookies last for a maximum of 1 year.

To request deletion of your data, email support@enjoy247.best. Any data not subject to legal retention requirements will be deleted within 30 days.

Enjoy247 uses internationally recognized technologies and processes to protect your data. Security does not rely on a single measure — multiple layers of protection are in place.

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption. Look for the 🔒 icon in your browser's address bar — that confirms your connection is secure.
• Password hashing: Your password is never stored directly – only an encrypted hash is kept.
• Two-Factor Authentication (2FA): Mobile OTP verification at login adds an extra layer of security to your account.
• Firewall & DDoS protection: Server-level protections are in place to prevent attacks.
• Regular Security Audits: Independent external teams conduct regular security audits of the system.
• Staff Training: Access to user data is restricted to designated staff only, and their access is logged.

As an Enjoy247 user, you have several rights over your own data. To exercise any of them, contact us at support@enjoy247.best.

• Right to Know: You can request to know exactly what personal data we hold about you.
• Right to Rectification: If any of your information is inaccurate, you can request that it be corrected.
• Right to Erasure: You can request the deletion of any data that is not subject to legal retention obligations.
• Right to Restrict: You can ask us to stop using your data for specific purposes.
• Right to Data Portability: You can request your data in a machine-readable format.
• Right to Object: You may withdraw your consent for promotional communications or personalization at any time.

We will respond to any request within 30 days. In some cases, data may need to be retained for legal reasons – you will be informed if that applies.

Enjoy247 may update this privacy policy when necessary. For significant changes, notice will be sent to your registered mobile number or posted on the platform. The "Last Updated" date at the top of the page is always kept current.

For any questions, complaints, or data requests regarding this privacy policy:

• Email: support@enjoy247.best
• Live Chat: Log in to the platform and click the chat button.
• Support hours: 7 days a week, 24 hours a day.

In the event of any conflict between the English and Bengali versions of this Privacy Policy, the English version shall prevail.